File a claim
Accidents during transport can occur, and when they do, we’re here to support you every step of the way.
If your shipment arrives damaged or goes missing, simply complete the claim form at the bottom of this page.
While claims are officially handled between the carrier and the shipper, we aim to streamline the process and make it as clear and efficient as possible for all parties involved.
File your claim for damaged or lost goods
Below you can see the required documents that will be needed to be attached to your claim.
Please provide us with as many of the mentioned documents as possible. This will make it easier for us to help you in the process.
Please note that a signed POD/CMR and the invoice are required to start a claim.
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Signed POD/CMR
The Proof of Delivery (POD) is a signed document that indicates the delivery address and
the time of delivery. Any damage should also be mentioned on this document.
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Proof of proper packing
The proof of proper packing can a be photo, video or security footage. It should show
that the goods were undamaged when they left your premises.
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Proof of damage
You can
submit your proof of damage as a picture, video or security footage.
At best, provide photos of the damaged goods before unloading.
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Andere documenten
Invoice of the goods and any other documents/ photos/ videos that you consider relevant to
your claim, please attach them to the form.
Note that all our claims are filed under the Libertas LLP nv general conditions and that Libertas LLP nv is, for All business transactions, acting as freight forwarder.
All orders are also carried out on the basis of the “Belgian Freight Forwarder’s Standard Trading Conditions” as filed by Forward Belgium of which you have received a copy with our booking confirmation or in every email signature.Please be assured that all claims submitted will undergo a thorough investigation process.
It is important to note that the filing of a claim does not automatically entitle the claimant to any specific amount or compensation. Each claim will be carefully reviewed and evaluated based on its merits, in accordance with applicable laws and regulations.
We appreciate your patience and cooperation during this process. Should you have any questions or require further assistance, please do not hesitate to reach out to our customer service team.